Last Updated on January 18, 2021.
User Rental Agreement

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THIS DOCUMENT IS AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC CONTRACT FORMED UNDER INFORMATION TECHNOLOGY ACT, 2000 AND RULES MADE THEREUNDER AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC DOCUMENTS / RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000 AND DOES NOT REQUIRE ANY PHYSICAL, ELECTRONIC OR DIGITAL SIGNATURE.

THIS DOCUMENT IS A LEGALLY BINDING DOCUMENT WHICH WILL BE EFFECTIVE UPON YOUR ACCEPTANCE OF THE SAME (DIRECTLY OR INDIRECTLY IN ELECTRONIC FORM OR BY MEANS OF AN ELECTRONIC RECORD) AND WILL GOVERN TERMS AND CONDITIONS FOR AVAILING Wheel on rent RENTALS AND THE USE OF THE SERVICES OFFERED THROUGH WEBSITE www.Wheel on rent.com AND MOBILE APPLICATION UNDER THE NAME AND STYLE OF ‘Wheel on rent’ (“ WEBSITE ”).

PLEASE READ THE TERMS AND CONDITIONS IN THIS DOCUMENT CAREFULLY BEFORE USING OR REGISTERING ON THE WEBSITE OR ACCESSING ANY MATERIAL, INFORMATION OR AVAILING SERVICES THROUGH THE WEBSITE. IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT USE THE WEBSITE OR AVAIL ANY Wheel on rent RENTALS OR SERVICES BEING OFFERED THROUGH THE WEBSITE.

Wheel on rent USER AGREEMENT

The bookings and use of vehicles availed by you from us and incidental services is governed by the following terms and conditions on the Website (“ User Agreement ” or “ Agreement ”).

This User Agreement on the Website is between Wheel on rent India Private Limited, a company incorporated under the Companies Act 1956 and having its registered office at Ground Floor, EnzymeTech park, #4 Building, Domlur Service Rd,13, HAL Old Airport Road, Domlur 1st Stg, ISRO Colony Bengaluru KA 560071, India (hereinafter referred to as “ Wheel on rent ” or “ Company ” or “ We ” or “ Us ” or “ Our ”, which expression unless the context may otherwise require to include its successors, liquidators and assigns) and the guest users or the registered users of the Website, who is a natural or a legal person (hereinafter referred to as “ User ” or “ You ” or “ Your ” or “ Yourself ”). Under the terms of this Agreement, the User may add a co-driver for the purposes listed herein and once added such co-driver shall fall under the definition of the “User” and will have to abide by the terms and conditions set out in this Agreement.

1. General:

This Websiteis only available for individuals who desire to take a Vehicle on rent/ hire.Your use of the Website and services offered by Wheel on rent are governed by this Agreement as applicable including other applicable policies which are incorporated herein by way of reference. If you use or transact on the Website, You shall be subject to the policies that are applicable to the Website for such use or transaction. It is hereby clarified that by mere use of the Website, You shall be contracting with the Wheel on rent and this Agreement as applicable, shall constitute your binding obligations, with Wheel on rent.

We reserve the right, at Our discretion, to change or modify the terms of this User Agreement. You agree that the updated terms and conditions of this Agreement shall be effective from the date publication of the same on the Website or mobile application. It shall be your responsibility to periodically check for any changes to the Agreement on the Website. We may require You to provide Your consent to the updated Agreement in a specified manner before any further use of the Website/ mobile application and the Services. If no such separate consent is sought, Your continued use of the Website/ mobile application will constitute Your acceptance of such changes. You may decline such changes by discontinuing Your trips / bookings or services, as the case may be, under this Agreement.

In the event of any conflict between this Agreement and any other document with respect to Wheel on rent’s other programmes, these terms and conditions shall govern, except otherwise set forth by Wheel on rent in writing.

2. Definitions:

2.1 Unless the context or meaning thereof otherwise requires, the following expressions shall have the meanings assigned to them hereunder:

“ Excess Kilometre ” driven shall include any additional Kilometre(s) (“ KM ”) driven on the Vehicle booked by the User beyond the KMs which were reserved and paid to Wheel on rent by the User. The User shall be liable to pay the additional cost for driving the Vehicle beyond the KMs approved and paid as per the Fee Policy of the Company.

“ In-Vehicle Devices ” means and includes the various devices selected by Wheel on rent to be installed in the Vehicle for the security, safety, tracking and health monitoring of the Vehicle.

“ MV Act ” means the Motor Vehicles Act, 1988 along with the rules prescribed thereunder and includes any statutory modifications or re-enactments thereof and the applicable provisions, if any, of the Motor Vehicles Act, 1988 as amended, modified and re-enacted from time to time.

“ Booking Period ” means the specific period for which the User has made the Booking for usage against the Booking fees, pursuant to terms of this Agreement.

“ Vehicle ” means the self-drive vehicle on the Website for rent/ hire, which is reserved by the User for a specific period, as per the terms of this Agreement.

“ Commercial and Operating Terms ” shall mean the terms and conditions updated, altered, modified, novated, substituted or replaced from time to time, on which the Vehicle would be operating on the Website, as more particularly exhibited at https://wheelonrent.com/ The User agrees to abide by and shall ensure compliance with all the provisions contained in Commercial and Operating Terms.

3. Vehicle Rental:

3.1 The User holding a valid driving license may rent select self-drive Vehicles through the Website solely for personal use, as per the terms and conditions of this Agreement, the Fee Policy, and other policies on the Website, to the extent applicable (“ Wheel on rent Rental ”). To begin using such services on the Website, the User must complete the registration process.

3.2 Wheel on rent reserves the right to allow only the User holding a valid driving licence, which shall be duly approved by the company, to drive the vehicle allotted to him by the company for a specific period blocked and paid by the said User.

4. Vehicle Ownership

4.1 You shall neither be the purchaser nor the owner of the Vehicle, at any time and for any purposes including regulatory requirements under applicable law. The purchase invoice, Registration Certificate,and all other documents in relation to the Vehicle shall bear the name of the owner of the Vehicle.

  Only the owner of the Vehicle shall have the sole rights to transfer any right, interest or title vested in any Vehicle by way of pledge, hypothecation, charge, lien,or sale.

4.2 The Users agree and acknowledge that they are not the owners of any Vehicle and they or any person authorised by them or their legal heirs/ representatives etc. are not entitled to claim depreciation on the Vehicle for tax or any other purposes.

4.3 Offline Transactions: You will not connect with owners of the Vehiclefor the purpose of rent/ hire of the Car other than through the Website in the manner set forth in it, and Wheel on rent shall have no responsibility or liability in case of any offline transactions consummated by you.

5. Booking Wheel on rent Vehicles

5.1 The User hereby agrees and acknowledges that reservation is a pre-requisite for all potential Bookings. The User shall reserve a vehicle in advance of use on the Website following the steps on the Website and will be billed for usage fees at the time of reservation.

The indicative steps for reserving a Vehicle on the Website are:

5.2 The User has an option to pick up/ drop off the Vehicle from the designated location or can avail the services of Wheel on rent to get it delivered at his desired location.

5.2 The User has an option to pick up/ drop off the Vehicle from the designated location or can avail the services of Wheel on rent to get it delivered at his desired location.

5.4 Handover of the Vehicle pursuant to the original Booking, extensions and modifications to the User by the company is upon the availability of the said Vehicle. Wheel on rent reserves the right to cancel any of such Booking in the circumstances of unavailability of the Vehicle.

5.5 The User is required to fulfil the below mentioned conditions at the time of taking the delivery of the Vehicle:

In case the above conditions are not successfully completed by the User at the time of taking possession of the Vehicle, We reserve the right to not handover the possession of the Vehicle and Wheel on rent Rental shall stand cancelled without any onus on Us to refund the security deposit and the Booking fee. Further, in the event the possession is taken by the User without completing the above condition, the User shall be held solely responsible for any liabilities or losses arising out of the same.

5.6 Only a User registered on the Website who has provided a valid driving license and other requisite documents, shall be allowed to obtain a Wheel on rent Rental. The details of the registered User and the details on the know your customer documents should match. It is hereby clarified that in the event a person is not registered on the Website or the Driving Licence is not of the same person, Wheel on rent Rental cannot be obtained by any other registered User on its behalf.

5.7 Cancellation / Reduction of Booking Period: If You wish to cancel a reservation / Booking or reduce the Booking Period for which the Vehicle has been reserved, You must do so in advance, in pursuance of the Fee Policy. Furthermore, if the User fails to pick-up the Vehicle, for whatsoever reasons, within 4 hours of the start of the Booking, the said Booking shall be automatically cancelled.

5.8 Extension of Wheel on rent Rental: If You wish to extend a Wheel on rent Rental, You may do so only if following conditions are fulfilled:

• the online payment for the extension has been made and successfully receipt by Wheel on rent;
• the Vehicle is available for use for the extension period (for example, it is not reserved by another User); and
• the request to extend is completed prior to the scheduled expiration time of Your existing Wheel on rent Rental.

You are liable to drop the Vehicle at the drop location inserted by you at the time of Booking the said Vehicle. In case, any of the above conditions are missing after the expiry of the Booking Period (initial or immediately prior) then You will be deemed to have the possession of the Vehicle without authorisation and must hand over the Vehicle to Wheel on rent’s parking or its representative without fail/ delay. A delay beyond one hour from the expected handover time of Vehicle or after the expiry of Booking as the case may be, will be making You liable for wrongfully detaining the Vehicle, theft and further making you liable as the guilty of breach of trust and Your involvement in for the theft of the said Vehicle would be presumed without any doubt.

In such an event We reserve the right to initiate criminal proceedings against You and make all reasonable efforts to take possession of the Vehicle from You, immediately or any time thereafter, and at any location.

For the avoidance of doubt, in the event You do not handover the Vehicle whenever so required:

6. Vehicle Pick-Up and Return/Vehicle Condition/Stolen Vehicles

6.1 You must pick up the booked Vehicle from a parking space designated by Us and return it secured, clean, and in good working order, to the correct parking space that is designated by Us for the purpose, no later than the end of the Booking Period. The handover of Vehicle by Us to You is dependent on the availability of Vehicle. Further, We reserve the right to cancel any Booking at its sole discretion with only consequence to return the fees collected at the time of creation of Booking.

6.2 Prior to taking possession of a Vehicle, You must do an exterior walk-around and an interior look-over of the Vehicle. Before the start of a Wheel on rent Rental, You must advise Wheel on rent of any damage or abnormality encountered on the Vehicle or in the operation of the Vehicle. If Wheel on rent is not notified of a problem at the start of a Booking, You will be deemed to be responsible for any problem with the Vehicle discovered or reported after completion of Your Booking, including, without limitation, damage to the Vehicle or lack of cleanliness. You may be charged a damage fee, a cleaning fee, or other applicable fees, and Wheel on rent may suspend, or may even terminate Your Wheel on rent Rental.

6.2 Prior to taking possession of a Vehicle, You must do an exterior walk-around and an interior look-over of the Vehicle. Before the start of a Wheel on rent Rental, You must advise Wheel on rent of any damage or abnormality encountered on the Vehicle or in the operation of the Vehicle. If Wheel on rent is not notified of a problem at the start of a Booking, You will be deemed to be responsible for any problem with the Vehicle discovered or reported after completion of Your Booking, including, without limitation, damage to the Vehicle or lack of cleanliness. You may be charged a damage fee, a cleaning fee, or other applicable fees, and Wheel on rent may suspend, or may even terminate Your Wheel on rent Rental.

6.4 The end of the trip shall be confirmed upon either (i) specific completion of closing checklist at the end of trip; or (ii) an SMS message to Wheel on rent’s provided number to notify of such intent; or (iii) unwarranted breakdown/accident of the Vehicle.

6.5 User is responsible for all charges and costs incurred related to the Vehicle for the entire period of the Wheel on rent Rental and until the Vehicle is returned, secured, closed, locked and serviceable (all accessories off, key out of ignition and in proper place, all windows, doors, hatches, sunroofs and other openings closed, toll payment pass and parking pass and other accessories in the Vehicle) to its designated location. The Vehicle must be returned upon expiry of the Booking Period and will be governed as per the provisions of Clause 6.4 above if extension is sought.

6.6 User is required to immediately report to Us any condition that impairs the driving functionality of the Vehicle, such as poor driving feel or external or internal damage that renders the Vehicle unsafe, including but not limited to, missing or inoperable signal or driving lighting, broken or missing rear-view mirrors and windshield glass.

6.7 Notwithstanding anything contrary contained under this policy, any damage caused to Vehicle due to Your wilful misconduct or gross negligence and/or theft of the Vehicle, during such time when the Vehicle is not in motion/ or in motion, will attract charges/fees as per Our sole discretion.

6.8 It shall be the responsibility of the User to pick up the selected Vehicle and return it secured, clean, and in good working order, at the drop location provided by Wheel on rent, by no later than the end time of the Booking Period.

6.9 Cases of stolen Vehicles or any accidental incidents must be immediately reported to Us and the nearest police station with a detailed written complaint based on actual facts. Users shall ensure that such complaints shall not contain any discrepancy, inconsistencies or distortions from actual facts as the same would be detrimental to a valid insurance or other claims raised by Us. The User will be solely liable without any demur, for any loss incurred by Us, due to a discrepant, inconsistent or distorted complaint or information by the User. It shall be the sole responsibility of you to ensure proper police and judicial formalities are being done on your part with respect to the same.

7. Obligations of / Use of Vehicle by the User

7.1 By accepting the Terms as set out herein, the User hereby authorizes Wheel on rent to obtain the User's driving records from the jurisdiction in which the User is licensed.

7.2 The User may use the Vehicle at no additional consideration, other than the Booking fees paid/payable by User for the Wheel on rent Rental and any other dues owed by the User to Wheel on rent pursuant to this Agreement and the related policies and terms & conditions, exclusively for the personal use as per this Agreement. The User agrees and acknowledges that, We shall have no liability in connection with such aforementioned use of the Vehicle, including without limitation, any claim arising out of such use of the Vehicle by the User.

7.3 The User shall be responsible for providing and maintaining their account information with Wheel on rent including details such as their current email, mobile number, address, and such other information as may be necessary for the purposes of this agreement.

7.4 The User shall be responsible for keeping any Wheel on rent-related password and/or PIN numbers in strict confidence and to not make passwords or PINs available to third parties. Should a PIN or password be reduced to written or electronic form, the User will be responsible for any associated costs and/or damages in connection with unauthorized use by third parties. If a User has reason to believe that a third-party may have obtained unauthorized knowledge of a password and/or PIN, User agrees to change the compromised password and/or PIN as per the procedure provided on the Website.

7.5 The User when using a Vehicle must follow the owner’s manual instructions provided in the Vehicle’s glove compartment. If a problem arises that prevents or limits the use of the Vehicle or that may compromise people’s safety, every User must immediately notify Wheel on rent and follow the instructions provided by Wheel on rent.

7.6 The User shall provide all the documents and assistance, as may be required to obtain applicable licenses, and permits for Booking the Vehicle through the Website and use thereof, in accordance with the terms of this Agreement and the Commercial and Operating Terms.

7.7 On expiry or earlier termination of this Agreement, the User shall handover the Vehicle, to Wheel on rent in reasonable commercial condition, save and except reasonable/actual damage or normal wear and tear caused to the Vehicle during the usage of Vehicle by the User.

7.8 Wheel on rent reserves the absolute right to install the In-Vehicle Devices at the cost of the Company. The User hereby unconditionally agrees not to tamper or remove such In-Vehicle Devices. The User agrees and acknowledges that such installed devices may require minor modification from time to time and the User shall provide full access of the Vehicle to Wheel on rent or any other party appointed by Wheel on rent for the purpose of modification of such devices. In case the User removes or otherwise tamper the devices, the User shall be liable to pay Wheel on rent the actual cost of the device. Wheel on rent further reserves the right to deduct the foregoing amount from any credit/bonus to be paid by Wheel on rent to Users.

8. Persons Permitted to Drive

8.1 Only an active User, in good standing, as decided solely by Wheel on rent, is allowed to drive the Vehicle. Non-User is expressly prohibited from driving a Vehicle at any time. The User holding an effective driving license (uploaded on the Website and approved by Wheel on rent) may drive a Vehicle that has been reserved by another User with the permission of such User. However, all fees and charges shall be the responsibility of the reserving User and any liability and/or claim arising out of such usage shall be that of all such participant Users. Notwithstanding anything contrary contained in this Agreement, the User making the Booking must ensure that any other person having effective driving license drives the Vehicle only with the prior consent of Wheel on rent, failing which the User shall be solely liable to indemnify Wheel on rent without any limitation for any loss suffered by Wheel on rent.

8.2 Satisfying eligibility criteria required to become a User does not automatically give an applicant the right to become a User. Acceptance of the applicant’s Wheel on rent Rental is subject to approval by Wheel on rent, at its sole discretion.

8.3 By applying for Wheel on rent Rental, each applicant authorizes Wheel on rent and Wheel on rent reserves the right, in its sole discretion, to obtain the applicant’s driving records from the jurisdiction in which the applicant is licensed. Given that driving a Vehicle requires maintaining a good driving record, Wheel on rent may periodically check the User’s driving records and reserves the right, at its sole discretion, to suspend or terminate the Wheel on rent Rental of the User, who does not meet Wheel on rent’s driving eligibility requirements.

8.4 The User agrees to promptly report to Wheel on rent any expiration, suspension or revocation of his/her driving license, or any tickets/citations/conviction related to any traffic violation including but not limited to driving under the influence of drugs or alcohol, driving while intoxicated, reckless driving, exceeding the speed limit, or sending an SMS while driving. Should any User’s driving license expire or be revoked, authorization to drive the Vehicle shall expire immediately.

8.5 The User is responsible for providing and maintaining current email, cell phone, residential address (current/temporary and permanent), and other account information with Wheel on rent. The User further warrants that information provided to Wheel on rent shall be correct and is bound to inform Wheel on rent promptly, if any change occurs in the information provided earlier including but not limited to residential address.

9. Prohibited Uses

9.1 The use of a Vehicle under the following conditions is prohibited:

Wheel on rent (i) any speed race or competition;

Wheel on rent (ii) for the purpose of towing, pushing, or propelling any trailer or any other vehicle;

Wheel on rent (iii) for the primary business purpose of transporting people or operating a taxi service;

Wheel on rent (iv) by any person who is under the influence of (i) alcohol or (ii) any drug or medication under the effects of which the operation of a vehicle is prohibited or not recommended. A zero-tolerance policy is adopted and a limit of 0.0% applies;

Wheel on rent (v) in the carrying out of any crime or any other illegal or unlawful activity;

Wheel on rent (vi) in an imprudent, negligent, or abusive manner or for any abnormal use of the Vehicle;

Wheel on rent (vii) by any person who has provided Wheel on rent with false information or whose representations are determined to be false (including, without limitation, regarding his name, age, or address);

Wheel on rent (viii) driving a Vehicle outside of India or any prohibited areas within India;

Wheel on rent (ix) driving while using a mobile phone or any other mobile communication device in any manner whatsoever, including while sending an SMS, emailing, using a cell phone with or without a hands-free device, otherwise using a mobile communication device that may distract you from driving or otherwise engaging in similar activities that may be prohibited by applicable law;

Wheel on rent (x) Using the Vehicle for the purpose of transportation of flammable, poisonous, or otherwise hazardous substances for other than legally permissible household use or in amounts greater than what is usually consumed in a household;

Wheel on rent (xi) Transporting objects with the Vehicle that could – due to their size, shape, or weight adversely impact the Vehicle’s handling safety or that could damage the interior of the Vehicle or, by virtue of such object/s protruding outside, affect the safety of vehicles driving in the vicinity of the Vehicle.

Wheel on rent (xii) Burning any substance including tobacco, incense etc. inside the Vehicles is absolutely prohibited.

Wheel on rent (xiii) Animals are prohibited in the Vehicles, except for those Vehicles designated “pet friendly”. Users are subject to payment of penalties in the event it is determined that the Vehicles other than those designated as “pet friendly” have been used for transportation of animals;

Wheel on rent (xiv) Transporting more passengers than the prescribed seating capacity of the Vehicle by manufacturer of the Vehicle;

Wheel on rent (xv) Any kind of activity by any person which will affect the normal conditions of the vehicle.

9.2 The foregoing examples are not intended to be an exhaustive list. Any unreasonable, unwarranted, illegal, unethical or inappropriate use of the Vehicle except the personal use for travel, as determined by Wheel on rent in its sole discretion, shall be deemed to be a violation of these terms and conditions. Wheel on rent may report to the authorities any use of the Vehicle or other activities that are in violation of local, state, and/or national law or in violation of these terms and conditions.

9.3 Wheel on rent may immediately suspend or terminate the use of its service by any User for a violation of any of the terms and conditions of the Agreement. Upon suspension or termination, any existing Booking for the User may be cancelled by Wheel on rent at its sole discretion. In addition, the User will be absolutely responsible for any and all, losses, damages (direct/indirect), costs, charges, fees and expenses incurred by Wheel on rent, as a result of a breach of any of these terms and conditions and the User unconditionally and irrevocably agrees that Wheel on rent reserves the right to pursue the remedial action to recover the losses/damages suffered by Wheel on rent from the User’s property including but not limited to his/her legal heirs/representative’s properties.

10. Safety

10.1 The User is responsible for:

Wheel on rent (i) Complying with all applicable laws including seat belt, speed limit and child restraint laws. It is being made crystal clear that the User must abide with the maximum speed/ weight limit and any other instructions being displayed/ communicated by the authorities through marks or sign boards at various locations of the concurrent trip.

Wheel on rent (ii) Protecting all children by proper use of any child passenger restraint system that complies with the motor vehicle safety standards in the jurisdiction where the trip is initiated and where the Vehicle is driven during such trip.

Wheel on rent (iii) Each time the User parks a Vehicle (either at the end of the Booking Period or during the Booking Period), the User shall be responsible for securing the Vehicle in conditions such as closing of windows and locking the car.

11. Securing the Vehicles

11.1 Each time the User parks the Vehicle (either at the end of the or during the Booking Period), the User shall be responsible for securing the Vehicle from external factors including human or general known adverse weather conditions.

11.2 Windows must be closed, and the central locking system must be enabled using the smart phone app or the SMS command). If the Vehicle is outside of cell phone range, and the Vehicle cannot be locked through the phone command system, the User must remove the key and lock the Vehicle manually. The User will be responsible for any fees or charges associated with a failure to perform these steps.

11.3 Wheel on rent encourages all its Users to take full responsibility for their belongings. In case of any User claims to have left back any luggage or any phones or personal music devices inadvertently in the Vehicle after the User completes his/her Booking, Wheel on rent shall endeavour to locate the lost belongings on a “best-effort” basis provided the User notifies Wheel on rent of the same within 90 minutes of the successful return of the Vehicle post completion/termination of the Booking, but Wheel on rent shall not be held responsible for such loss or damage in any circumstances.

12. Fees and Eligible (Reimbursable) Expenses

12.1 The User is subject to the fees policy mentioned on the Website (“ Fee Policy ”). The Fee Policy covers all the fees, costs, penalties, and expenses including but not limited to rentals, Excess Kilometre driving charges, damage fee, late payment fee, extensions fees, penalties or fines, if any etc.

12.2 In the event of any issues or damages to the Vehicle, the User shall report the same to Us and We shall get the same fixed. In the event any issues or damages need urgent repair or fixing (such as outstation cases), the User can get the same fixed upon obtaining prior approval to Us. If a User pays for any Eligible Expense in relation to repair or fixing the Vehicle, he or she must keep the invoice which is subject to fuel test more particularly mentioned in the Fee Policy, which conspicuously captures the date and time showing that it was incurred during the Booking Period. The User must print his or her name on such invoice and provide a physical original hard copy of the same to Our Vehicle attendant upon handover of the Vehicle in terms of this Agreement. Wheel on rent will reimburse the User or credit the User’s account, post the verification of claim and corresponding invoices, and would be settled in the monthly invoice. No reimbursement or credit will be given without an invoice, or if the invoice is submitted later than 3 days from the invoice date. The User hereby agrees and acknowledges that it will be reimbursed as per this Clause only in case of Eligible Expenses incurred by it.

12.3 For the purpose of this Agreement, ‘ Eligible Expense’ means: (i) any fuel related expense for the Bookings with fuel, provided it reconciles reasonably with distance travelled; in pursuance of the standard industry mileage or Wheel on rent’s internal mileage standard; or (ii) an expense incurred by the User for any maintenance of the Vehicle, such as new wiper blades, light bulbs, or windshield-washer fluid, etc. that is authorized in advance by a Wheel on rent Representative, via e-mail/SMS/phone.

13. Supermiler Club and Loyalty Points

13.1 Z-points are non-transferable, non-binding and non-encashable points provided by Wheel on rent under its loyalty program. This program will be valid for and applicable to the Bookings made through the Website.

13.2 Z-points will be credited to the account of the User on the Website within 7 (seven) working days after the successful Completion of Booking by the User. It is hereby clarified that Z-points shall be credited to the same Website account of the User through which the Booking is made.

For the purpose of this Clause, ‘ Completion of Booking’ means successful handover of the Vehicle by the User back to Wheel on rent after completion of all necessary formalities (including the end checklist) and payment of all outstanding dues to Wheel on rent by the User, at the time of or prior to the end of the Booking Period.

13.3 Z-points will not be credited in case of (i) cancellation of Booking by either the User or Wheel on rent; (ii) Excess Kilometre driven; (iii) User’s use of the Vehicle for any purpose which is prohibited in this Agreement or is involved in any traffic violations.

13.4 Z-points will be calculated based on originally booked car groups and shall not change in case of upgrade / downgrade of Vehicle during the Booking Period. Further, rescheduled Bookings with Extended Booked KMs would be considered for Z-points calculation.

13.5 Z-points will be used on a first in first out basis and cannot be utilized against any outstanding amount / charges related to previous Bookings.

13.6 Wheel on rent shall not be liable for any unauthorized use of User's account and the User shall be solely responsible to ensure security and confidentiality of User's account.

13.7 Wheel on rent reserves the right to (i) disqualify any User at any point in time at its sole discretion; (ii) terminate or suspend the Z-points program, temporarily or permanently, at any point in time, at its sole discretion; (iii) run any offer/program to provided additional benefits through this Z-points program to a set of identified users / Users of Wheel on rent, based on certain parameter as may be decided by Wheel on rent from time to time. Such program/offer shall be applicable prospectively upon Completion of Booking i.e. Booking made from the date of the launch of such program/offer; (iv) cancel all or partial Z-points granted to the User or change any of the terms and conditions including but not limited to eligibility, redemption rewards, Z-points etc., of this Z-points program, at any point in time without prior notice.

13.8 Any modification in the Z-points program or any of its terms and conditions shall be deemed to have been accepted by the User by continuing to use the Wheel on rent Website.

13.9 In case of any dispute or conflict in relation to the Z-Points of Wheel on rent, Wheel on rent's decision shall be final.

14. Super miler Elite

14.1 ‘Supermiler Elite’ is a paid membership program provided by Wheel on rent under its loyalty program. This program will be valid for and applicable to the Bookings made through the Website.

14.2 Users have the option of subscribing to ‘Supermiler Elite’ program from 28th July, 2020 at the strikedown price mentioned below and the benefits / offerings shall activate on or after 28th July, 2020. It is clarified that the Activation Date may vary and is subject to change at the sole discretion of Wheel on rent.

	6 Months	12 Months
‘Supermiler Elite’ Original Price	INR 1999	INR 2499
‘Supermiler Elite’ Strikedown Price	INR 899	INR 999

14.3 ‘Supermiler Elite’ offers the following offerings / benefits*

	6 Months	12 Months
Welcome Z-points	400	400
Additional Z-points Earned on Every Booking after Activation Date	10-12%	10-12%
Free Booking Cancellation /Reschedules	2	2

Wheel on rent * Here, 1 Z-point = 1 Re.

14.4 Terms and conditions of the ‘Supermiler Elite’:

Wheel on rent (i) The Z-points will act as a cashback that can be used on subsequent Bookings by the User and shall expire within 180 days from the date of accrual. This expiry period may vary and is subject to change at the sole discretion of Wheel on rent.

Wheel on rent (ii) Where a User subscribes to ‘Supermiler Elite’ at the strikedown price while making a Booking, they will be eligible to get additional 200 Z-points after the Activation Date.

Wheel on rent (iii) Welcome Z-points can be redeemed on the first Booking by the User after the Activation Date.

Wheel on rent (iv) ‘Supermiler Elite’ users will earn 10-12% Z-points on the net Booking Fee on every Booking made after the Activation Date as reflected above.

Wheel on rent (v) Redemption and accrual of Z-points is capped at INR 1000 on Bookings.

14.5 Wheel on rent reserves the right to –

Wheel on rent (i) disqualify any User at any point in time at its sole discretion from use of ‘Supermiler Elite’;

Wheel on rent (ii) terminate or suspend the ‘Supermiler Elite’ program, temporarily or permanently, at any point in time, at its sole discretion;

Wheel on rent (iii) run any offer/program to provided additional benefits through this ‘Supermiler Elite’ to a set of identified users / Users of Wheel on rent, based on certain parameter as may be decided by Wheel on rent from time to time. Such program/offer shall be applicable prospectively upon Completion of Booking i.e. Booking made from the date of the launch of such program/offer; and/or

Wheel on rent (iv) cancel all or partial Z-points granted to the User pursuant to ‘Supermiler Elite’ or change any of the terms and conditions including but not limited to eligibility, redemption rewards, Z-points etc., of this ‘Supermiler Elite’ program, at any point in time without prior notice.

14.6 Any modification in the ‘Supermiler Elite’ program or any of its terms and conditions shall be deemed to have been accepted by the User by continuing to use the Wheel on rent Website.

14.7 In case of any dispute or conflict in relation to ‘Supermiler Elite’ program of Wheel on rent, Wheel on rent's decision shall be final.

15. Taxes

15.1 The User shall be solely responsible for payment of all taxes, duties, fines and penalties by whatever name called as may become due and payable under any law, rules or regulations as applicable from time to time in relation to the credits/bonus received by the User in accordance with the terms of this Agreement. Wheel on rent reserves the right to collect Good and Service Tax from the User and deposit the same with the government authorities.

15.2 Wheel on rent shall be entitled to deduct tax at source on credits/bonus made to the User in accordance with the applicable law. The User shall be responsible to report any non-receipt of certificate of taxes deducted at source within 90 days of deduction of such taxes at source.

16. Maintenance and Cleanliness

16.1 Wheel on rent will perform all necessary and required routine maintenance on all its Vehicles. However, the User is responsible for the cleanliness of the Vehicle and are expected to assist in helping Wheel on rent to maintain the driving safety and performance of the Vehicle, in particular during longer Booking Period or when the Vehicle indicates that service or maintenance is required.

16.2 Use of tobacco, cigarettes, cigars, and alcohol is absolutely prohibited inside the Vehicle. You will be subject to additional fine if evidence of smoking, chewing, drinking or dipping is found inside the Vehicle or complained of by a customer using the Vehicle immediately following Your Wheel on rent Rental.

16.3 Burning any substance is absolutely prohibited in the Vehicles. This includes, but is not limited to tobacco, other drugs, and incense.

16.4 You agree and acknowledge that Wheel on rent’s name would be mentioned on all service and maintenance invoices given that the Vehicle is registered in the name of Wheel on rent. Further, all the benefits and liabilities pertaining to Vehicle maintenance will lie with Us, except as may be mutually agreed in writing between You and Us. We shall be entitled to claim deduction on such expenses for tax purposes. Further, You will not be entitled to claim (i) any maintenance cost which is borne by Us as expenses in your books for tax purposes, and (ii) any GST input credit available on the maintenance invoices.

17. Breakdown or Incidents

17.1 All breakdowns or incidents involving the Vehicle must be reported to Wheel on rent immediately by phone to 080-67481200 and via email on support@Wheel on rent.com.

17.2 Breakdown and Roadside Assistance: While using the Vehicle, You must follow the owner's manual instructions, provided in the Vehicle’s glove compartment. If a problem arises that prevents or limits the use of the Vehicle or that may compromise people's safety, the User must immediately notify Wheel on rent on the abovementioned phone number/email id and follow Wheel on rent’s instructions. The User may have to pay for towing, repairs, and other expenses in certain circumstances. It is the responsibility of the User to maintain the Vehicle in the condition in which the Vehicle was handed over to him, without fail. If the User fails to do so, he shall be liable to incur all the costs and expenses.

Wheel on rent Wheel on rent makes reasonable best efforts to provide roadside assistance support in all cases. If, however, a User’s need for roadside assistance results from a breach of this Agreement and other applicable policies, the User may be charged for the full costs of the service.

17.3 Jump start: If You perform a jump start to the Vehicle, You must inform Wheel on rent immediately by phone or through the mobile app). You are fully responsible for any damage that may result from the improper use of jumper cables or other tools. It is strictly forbidden to provide a jump start to any vehicle other than the Vehicle.

17.4 Incident: In case of an incident involving property damage or any third party, the User must fill out an official police report form and mandatorily provide a jointly agreed-upon statement, complete Wheel on rent’s incident report form, and obtain the following information:

Wheel on rent (i) Date, time, and place of incident;

Wheel on rent (ii) The license plate numbers of any other vehicles involved, their make and year, their identification number (serial number), and the insurance certificate's number (with name, address and phone number of the insurance agent);

Wheel on rent (iii) The names, addresses, and driver's license numbers of the persons involved in the incident;

Wheel on rent (iv) The name, address, and driver's license number of the owner of the vehicle (if he or she is not the driver);

Wheel on rent (v) The name, addresses, and phone number of witnesses, passengers, and any other involved persons;

Wheel on rent (vi) Circumstances of the incident describing immediate surrounding environment and the Vehicle position prior to the incident; and

Wheel on rent (vii) A police report is required regardless of liability or fault. The User shall specify in his/her detailed written complaint to the police the actual facts only. The User shall ensure that such complaint shall not contain any discrepancy, inconsistencies, or distortions from actual facts as the same would be detrimental to a valid insurance or other claim by Wheel on rent. Any loss occasioned to Wheel on rent due to a discrepant, inconsistent, or distorted complaint by a User shall be to the account of such User.

17.5 Investigation and procedure: The User must provide Wheel on rent and any other claims adjustment service with the findings of any report or any notice relating to a claim or a lawsuit against Wheel on rent regarding any incident involving the Vehicle. The User agrees to cooperate fully with Wheel on rent in the investigation and defense of any such claim or lawsuit. A User’s accounts will be suspended until the investigation has been concluded.

17.6 The User shall be responsible for the costs related to the repair, recovery, and loss of use of any the Vehicle resulting from any of the foregoing, up to the current damage fee, as set forth in the Fee Policy / Rate Schedule (if such costs are because of the fault of the User or if the fault is not directly established to any other person/ entity, or where any cost is not paid / reimbursed by the insurer of the Vehicle or the insurer of the other vehicle involved in the accident).

17.7 Wheel on rent shall not be liable to make any refunds to the User for the unused Booking Period, if the User meets with an accident (intentionally or unintentionally) and shall not be liable for any costs or expenses borne by the User due to the accident/breakdown. However, if Wheel on rent determines pursuant to the following validation process that the User is not responsible for the breakdown of the Vehicle and if it is intimated immediately or within reasonable time to Wheel on rent, the User shall be eligible for the refund of the entire Booking fees paid by the User.

Wheel on rent (i) Internal validation - The validation under the guidelines of the authorized service center of the Vehicle.

Wheel on rent (ii) Technical report prepared by dealership and/or authorised dealer and/or any other party.

17.8 In case of any accidents/damages, any costs, expenses, or losses pursuant to out of court settlement initiated or accomplished by the User with the third parties, without written consent of Wheel on rent, will be solely borne by the User.

18. Traffic Violations, Tolls and Interstate Payment Taxes

18.1 All the traffic violations by the User shall be notified to the authorised representative of the Wheel on rent as soon as possible within the prescribed deadline of such violation.

18.2 You are responsible for any traffic violations incurred due to Your inappropriate use of the Vehicle. This includes, but is not limited to, unauthorised parking, excess speeding, breaking red light, photo enforcement, and toll violations. You are solely liable for all costs imposed due to any such violation during the concurrence of Your trip/ride/Booking, including fines for late payment and any processing fees added by the respective regulatory authority. You are liable for payment of all tolls and any fines for toll evasion/ interstate taxes etc. You must report such violations to a Wheel on rent representative, as soon as possible, within the prescribed timeline for the violation (for example, if the case is being taken to court). Wheel on rent will notify the User immediately by email after it comes to know about any of such violation and the User shall forthwith pay the relevant fine/s to the authority concerned and provide Wheel on rent with the proof of such payment, failing which Wheel on rent will pay those amounts and the User shall reimburse the same to Wheel on rent at earliest. However, where the User has personal knowledge of such violations, Wheel on rent will not be obligated to provide the User with the notification as above, but User’s obligation to pay the relevant fine/s and notifying Wheel on rent of such compliance will continue as aforementioned.

18.3 You must submit all toll receipts, inter-tax receipts etc to Wheel on rent in a timely manner. The User shall be liable for all the fines and expenses incurred on the same during the booking period.

18.4 You must notify Wheel on rent of any traffic violation notices/ interstate tax violation notices found on the Vehicle at the time of Vehicle pick up.

18.5 You must not leave the Vehicle in a zone which has parking restrictions. If You leave the Vehicle in such a restricted zone, You must immediately notify Wheel on rent, and You will be responsible for any and all violation notices or towing charges incurred by Wheel on rent. Additionally, financial penalties will be levied against You for any inconvenience caused to other customers of Wheel on rent if the Vehicle is unavailable for its other scheduled Booking because of such parking violations as set out in the Fee Policy.

19. Insurance

19.1 Only the owner of the Vehicle or the person in whose name the Vehicle is registered, as the case may be, shall obtain motor insurance for the Vehicle from insurance partners as empanelled from time to time and shall also be responsible for timely renewal of the insurance policy for the Vehicle.

19.2 USER DEDUCTIBLE OBLIGATION:

ONCE THE USERIS IN FULL ACKNOWLEDGEMENT AND COMPLIANCE WITH THE TERMS AND CONDITIONS OF Wheel on rent’S POLICIES BEING MENTIONED ON THE WEBSITE, Wheel on rent/ CAR OWNER, AS THE CASE MAY BE DETERMINED BY Wheel on rent IN ITS SOLE DISCRETION,SHALL PROVIDE PRIMARY THIRD-PARTY LIABILITY PROTECTION, WHICH WILL BE TO THE EXTENT OF CLAIMS / LIABILITIES COVERED BY VEHICLE INSURER, ON THE VEHICLES FOR ANY/ ALL CLAIMS AND/OR LIABILITIES ARISING DURING THE USE OR OPERATION OF THE VEHICLE BY THE USER. THE USER WILL BE RESPONSIBLE FOR ANY ASSOCIATED DEDUCTIBLE CHARGES DIRECTLY/INDIRECTLY PERSONALLY ATTRIBUTABLE TO THE USER DEFAULT OR OTHERWISE AS PER DISCRETION OF Wheel on rent.HOWEVER, IT IS HEREBY CLARIFIED THAT WHERE THIS THIRD-PARTY LIABILITY PROTECTION IS EXTENDED BY Wheel on rent, IT WILL NOT BE APPLICABLE IF THE LIABILITY ARISES DUE USER’S OWN NEGLIGENCE, OR BREACH OF APPLICABLE TERMS UNDER THIS AGREEMENT.

19.3 Wheel on rent IS NOT RESPONSIBLE FOR ANY DAMAGE TO, LOSS OR THEFT OF, ANY PERSONAL PROPERTY BELONGING TO THE USER OR CO-PASSENGER OR THIRD PARTIES, REGARDLESS OF FAULT OR NEGLIGENCE.

19.4 LIABILITY PROTECTION APPLIES ONLY TO CLAIMS OF THIRD-PARTY BODILY INJURY, DEATH OR PROPERTY DAMAGE, OTHER THAN TO THE VEHICLE, ARISING FROM THE USE OF VEHICLE AS PERMITTED BY THIS AGREEMENT AND APPLICABLE LAW. ANY SUCH PROTECTION EXCLUDES ANY CLAIM MADE BY THE USER OR CO-PASSENGER OR USER’S/CO-PASSENGERS’ IMMEDIATE FAMILY USERS WHO PERMANENTLY LIVE WITH THE USER OR IS TRAVELLING WITH THE USER AT THE TIME OF INCIDENT. THIS OBLIGATION MAY BE LIMITED TO THE EXTENT Wheel on rent’S COVERAGE APPLIES. Wheel on rent SHALL NOT BE LIABLE TO THE USER/CO-PASSENGER FOR ANY INDIRECT, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) ARISING FROM OR RELATED TO Wheel on rent VEHICLE, ITS USE, OR THIS AGREEMENT.

19.5 UNDER NO CIRCUMSTANCES WILL Wheel on rent BE LIABLE TO ANY THIRD-PARTY FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT OR USE OF Wheel on rent VEHICLES AND AVAILING OF SERVICE BY THE USER/ CO-PASSENGER/ FAMILY USER.

19.6 IT WILL BE THE SOLE RESPONSIBILITY OF THE USER TO TAKE COMPLETE SAFETY MEASURES/ PRECAUTIONS AGAINST ANY CRIMINAL ACTIVITY ON/ OF THE VEHICLE SUCH AS THEFT, ILLEGAL DETENTION ETC. THE User SHALL HAVE A RESPONSIBILITY TO INFORM THE COMPANY ABOUT THE SAME AND FURTHER COOPERATE IN FILING ALL NECESSARY COMPLAINTS.

19.7 ANY CASES WHERE THE LOSSES ARE NOT ADMISSIBLE BY AN INSURANCE COMPANY DUE TO THE MISHANDLING/ NEGLIGENCE/ FAULT/ RASH DRIVING/ ANY OTHER ILLEGAL AND UNLAWFUL PURPOSES ETC. OF THE USER OR DUE TO ANYONE DRIVING THE VEHICLE, THE USER SHALL BE LIABLE TO INCUR ALL THE COSTS.

WHEREAS FOR THE THIRD-PARTY CLAIMS WHICH ARE REJECTED DUE TO NEGLIGENCE/ MISCONDUCT/ RASH DRIVING/ OTHER UNLAWFUL OR ILLEGAL ACT ON PART OF THE USER OR THE PERSON DRIVING FURTHER CAUSING IRREPARABLE DAMAGE, Wheel on rent SHALL NOT BE LIABLE FOR ANY THIRD-PARTY CLAIM.

19.8 IN CASE OF ANY THIRD-PARTY DAMAGE OR OWN DAMAGE/ ACCIDENTS, THE USER SHOULD INTIMATE Wheel on rent AND POLICE AUTHORITIES PROMPTLY AND THEREAFTER PROVIDE COMPLETE SUPPORT AND DOCUMENTATION DURING THE COURSE OF THE LEGAL PROCESS AND/OR THE INSURANCE CLAIM PROCESS. IF ANY SUCH INSURANCE CLAIM IS REJECTEDAND LIABILITY IS TO BE ASSUMED BY Wheel on rent OR THE CAR OWNER, AS THE CASE MAY BE,DUE TO THE FAILURE ON THE PART OF THE USER TO PROVIDE THE SAID INFORMATION TO Wheel on rent/OTHER RELEVANT AUTHORITIES IN TIMELY MANNER, OR BREACH OF TERMS OF THIS AGREEMENT, THEN USER WILL BE SOLELY LIABLE TO BEAR ALL THE COSTS AND INCUR ALL THE EXPENSES.

19.9 ANY DAMAGE CAUSED TO THE VEHICLE DUE TO YOUR WILFUL MISCONDUCT, NEGLIGENCE OR BREACH OF ANY RULE UNDER MV ACT AND/OR THE SAID AGREEMENT DURING SUCH TIME WHEN THE VEHICLE WAS IN YOUR POSSESSION, YOU SHALL BE LIABLE TO INCUR ALL THE DAMAGES AND LOSSES.

19.10 This Agreement is intended for the benefit of the User and Wheel on rent and no other party may claim rights hereunder, whether as a third-party beneficiary or otherwise. You hereby agree that you will have no objections to Wheel on rent sharing the details of the person driving the Vehicle / co-driver/co-passenger/ family User with the Insurance authorities, investigators and other authorities and agencies dealing with third party claims arising out of the Vehicle.

20. Indemnity and Limitation of Liability

20.1 You, including but not limited to Your properties, legal heirs, etc (in case of Your absence) agree and undertake unconditionally and irrevocably to indemnify and hold harmless Wheel on rent and its parent company, directors, employees, officers, representatives, and agents, from and against all losses, third party claims, damages, liabilities, injuries, demands, costs and expenses (“ Losses ”) arising out of, or as consequence of:

Wheel on rent (i) Your breach of any of the provisions of the Agreement;

Wheel on rent (ii) Infringement of any third party’s intellectual property by You;

Wheel on rent (iii) Fraudulent and negligent actions by You; and

Wheel on rent (iv) Your breach or contravention of any applicable law in India.

You, including but not limited to your legal heirs/ representatives/ guardians shall have final responsibility to Wheel on rent for all such Losses.

20.2 Notwithstanding anything contained in this Agreement, under no circumstance will Wheel on rent be liable to any third-party for indirect, incidental, special, or consequential damages arising from or related to this Agreement or use of Wheel on rent vehicles and availing of service by the User. The maximum limit of Wheel on rent’s liability (whether in contract, tort, negligence, strict liability in tort or by statute or otherwise) to the User or to any third party under this Agreement, for any and all claims shall not in exceed the amount of Booking fees paid by the User and other sums arising out of this Agreement, at that time.

20.3 The responsibility to indemnify set forth in this Clause shall survive the termination of this Agreement for any reason with regard to any indemnity claims arising in relation to the performance hereof.

21. Data Protection

21.1 Wheel on rent captures, stores, processes and uses the User’s personal data, including, but not limited to, name, e-mail id, internet protocol address, copy of driving license image and duly attested colour image of Voter ID or Passport on the letter head of the electoral officer and police officer respectively under whose jurisdiction the address falls), and any other additional address cum identity proof, image of the customer, the usage and Vehicle data which relate to the User, to the extent this is necessary for the administration and implementation of this Agreement and the use of Our Vehicle by the User.

21.2 Should third-party services be used, We have the right to forward the User’s Personal data to Our third-party service providers, to the extent it is required to fulfil Our objectives.

21.3 We have the right to provide User’s personal data to third parties for the purposes of providing individualized offers, services, and other customized information / products to the Users.

21.4 We shall implement and maintain reasonable procedures for protecting sensitive personal information in compliance with applicable law.

21.5 We shall have the right to disclose User information to Our parent company and to all companies controlled by Us or any of its affiliates and to any government body as required by the law/ or by directive/ or request from any government body or to any third party deemed fit and proper by Us, in our sole and absolute discretion.

21.6 Notwithstanding anything contrary contained herein, Users shall be governed by the privacy policy of Wheel on rent on the Website.

22. Representations and Warranties

22.1 By accessing and using the Website, You represent to Us that:

  (i) You are not a minor (under the age of 18 years) under applicable laws and You have the authority to enter into legal contracts; and

  (ii) the information You have provided to Wheel on rent during the registration process and thereafter, including all information relating to use of Vehicle(s), whether or not posted on the Website, is to the best of Your knowledge, complete, truthful and accurate.

22.2 You also represent and warrant that You:

  (i) shall not allow any person who is not a User on the Platform to drive the Vehicle;

  (ii) while handing over the Vehicle or taking back the Vehicle or dealing with the Wheel on rent’s Users/ other User, shall not do such acts which are unethical, unprofessional, inappropriate, engage in physically or verbally abusive or threatening conduct or which would in any manner bother or cause any harm, loss or injury (physical, mental, financial or otherwise) to Wheel on rent’s Users.

  (iii) shall not take from Wheel on rent’s Users any form of payment in cash or ask for any other advances in kind.

  (iv) shall always deal in a professional manner with Wheel on rent’s agents, Users, other Users and employees.

  (v) have the full right and absolute authority to execute this Agreement and list the Vehicle on the Website in accordance with the terms of this Agreement.

  (vi) in connection with Your use of or access to the Website, shall not and You agree not to advocate, encourage, request, or assist any third party to: (a) harm or threaten to harm, Wheel on rent’s end customers or any other Users, including "stalk" or harass them, or (b) collect or store any personally identifiable information except for purposes of transacting in accordance with this Agreement.

22.3 Wheel on rent may, at its sole discretion, with immediate effect and without notice, restrict, suspend or terminate Your access to the Website, upon Your breach or alleged breach of any of the above representations and warranties.

23. Jurisdiction and Dispute Resolution

23.1 Any Dispute, controversy or claims by or between, Wheel on rent and the User, hereto arising out of or relating to or in connection with terms and conditions of this Agreement or transactions contemplated on Website, or the breach, termination, validity of any term under this Agreement shall be finally settled by arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996. There shall be a sole arbitrator appointed by Wheel on rent. Any arbitration proceedings or award rendered hereunder and the validity, effect and interpretation of this Agreement to arbitrate shall be governed by the Laws of India. The venue of arbitration shall Bangalore, and the award shall be rendered in the English Language. If either party employs attorneys to enforce any rights arising out of or relating to this Agreement, the prevailing party shall be entitled to recover reasonable attorneys’ fees.

23.2 Further;

  (i) Subject to Sub-clause (ii) below, the courts in Bangalore have the exclusive jurisdiction for the purpose of hearing and determining any litigation, suit, action or proceedings and/or to settle any disputes arising out of or in any way relating to this Agreement or its formation or validity.

  (ii) Nothing in this Clause shall (or shall be construed to) limit the right of Wheel on rent to initiate proceedings against any User in accordance with Section 20 of the Civil Procedure Code, 1908.

  (iii) Notwithstanding anything contained in the foregoing Sub-clauses, the jurisdiction in relation to criminal proceedings shall be governed in accordance with the provisions contained in Chapter XIII of the Code of Criminal Procedure, 1973.

23.3 Users agree to pay reasonable attorneys' fees and costs to Wheel on rent, in any legal proceeding relating to this Agreement, including appeals, where the respective court or forum pronounces the order in favour of Wheel on rent.

23.4 Users must not aid or encourage the filing of any third-party claim or lawsuit against Wheel on rent and must cooperate fully with Wheel on rent and Wheel on rent’s insurer in the investigation and defense of any claim or lawsuit. In any proceeding involving the User and Wheel on rent as co-defendants, should Wheel on rent determine in its sole discretion that the User’s independent attorney has not aligned its defense with that of Wheel on rent, Wheel on rent shall be entitled to call upon the User to change his attorney to one advised by Wheel on rent and the User shall accordingly change his attorney at his own cost.

23.5 User must immediately notify and deliver to Wheel on rent every summons, complaint, document, or notice of any kind received by the User in any way relating to an accident, theft, or other circumstances related to the Vehicle.

24. General Clauses

24.1 This Agreement is intended for the benefit of the User and Wheel on rent and no other party may claim rights hereunder, whether as a third-party beneficiary or otherwise.

24.2 Independent Contractors: Each party shall at all times be considered as an independent contractor and shall have no authority to assume or create any obligation whatsoever express or implied, in the name of the other party or to bind the other party in any way or manner. Nothing in this Agreement shall be deemed to constitute either party a partner, agent or legal representative of the other party, or to create any fiduciary relationship between the parties.

24.3 Severability: If any term, provision, covenant or condition of this Agreement is held invalid or unenforceable for any reason, such provision shall be modified to the extent necessary to render it, as modified, valid and enforceable under applicable laws and such invalidity or unenforceability shall not affect the other provisions of this Agreement.

24.4 Entire Agreement: This Agreement (including but not limited to the weblinks hereto representing the Agreement, Fee Policy, Eligibility Criterion, Commercial and Operating Terms, etc.) constitutes the full and entire understanding and agreement between the Parties with respect to the subject matter hereof, and any other written or oral agreements relating to the subject matter hereof existing between Wheel on rent and User are expressly cancelled. You agree to not rely on any representation, assertion, guarantee, warranty, collateral contract or other assurance, except those set out in this Agreement, made by or on behalf of any other party or any other person or entity whatsoever, prior to entering into this Agreement.

24.5 No Waiver: No term contained in this Agreement may be changed or waived, except in writing signed by an expressly authorized representative of Wheel on rent. No waiver of default by You of any of the terms and conditions of this Agreement shall be construed as a waiver of any prior or subsequent default of any of the obligations, terms and conditions in this Agreement.

24.6 Assignment or Transfer: The rights granted to Users under this Agreement are not assignable or transferable, in whole or part. Any attempt to transfer this Agreement without the written consent of Wheel on rent shall be void and of no force and effect. Wheel on rent reserves the right and can at its absolute discretion can assign the rights and obligations under this Agreement to an affiliate or to another entity in connection with a corporate transaction or otherwise.

24.7 No Agency: Users will never be deemed to be Wheel on rent’s agent, servant, or employee in any manner for any purpose whatsoever.

24.8 Further Assurance: Each party shall cooperate with the other party and execute and deliver to the other parties such instruments and documents and take such other actions as may be reasonably requested from time to time in order to carry out, evidence and confirm their rights hereunder and the intended purpose of this Agreement and to ensure the complete and prompt fulfilment, observance and performance of the provisions of this Agreement and generally that full effect is given to the provisions of this Agreement.

24.9 Force Majeure: If performance of any Service or obligation under the terms and conditions of this Agreement or any other provisions of the policies of the Website, or other third parties in fulfilment of transaction (for e.g. home deliveries of vehicles, payment gateways etc.) are, prevented, restricted, delayed or interfered with by reason of labour disputes, strikes, acts of God, floods, lightning, severe weather, shortages of materials, rationing, utility or communication failures, earthquakes, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this Clause, which are beyond the reasonable commercial control of Wheel on rent or its third parties performing such services as sub-contractor to Wheel on rent and could not have been prevented by reasonable precautions (each, a "Force Majeure Event"), then Wheel on rent shall be excused from such performance to the extent of and during the period of such Force Majeure Event. Wheel on rent shall exercise all reasonable commercial efforts to continue to perform its obligations hereunder.

24.10 Notices / Communications: When You use the Website or send emails or other data, information or communication to Wheel on rent, You agree and understand that You are communicating with Wheel on rent through electronic records and You consent to receive communications via electronic records from Wheel on rent periodically and as and when required. Wheel on rent will communicate with You by email or by notices on Website or electronic records on the Website or on Your mobile number which will be deemed adequate service of notice / electronic record to the maximum extent permitted under any applicable law.

24.11 Feedback and Information: Any feedback You provide to Wheel on rent shall be deemed to be non-confidential. Wheel on rent reserves the right to use such information without any restriction. Further, by submitting the feedback, You represent and warrant that (i) Your feedback does not contain confidential or proprietary information of anybody including you and third parties; (ii) Wheel on rent is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) Wheel on rent may have something similar to the feedback already under consideration or in development; and (iv) You are not entitled to any compensation or reimbursement of any kind from Wheel on rent for the feedback under any circumstances.

To clarify, Wheel on rent may at its discretion, make any modifications or changes to the Website, content and / or services based on such feedback, however Wheel on rent shall not be obliged to do so. Further, in the event that Wheel on rent makes any changes or modifications to the Website, content and / or services on the basis of any such feedback, You shall not have any rights or title (including any intellectual property rights) in such changes or modifications to the Website, content and / or services. You expressly waive any and all rights in such changes or modifications to the Website, content and / or services, and assign to Wheel on rent, all worldwide rights and title (including any intellectual property rights) to such changes or modifications to the Website, content and / or services, in perpetuity. You hereby waive all rights under Section 19(4) of the Indian Copyright Act, 1956, or other similar provisions in laws of any jurisdiction, in relation to any such changes or modifications to the Website, content and / or services.

25. Suspension & Termination

25.1 Wheel on rent may immediately suspend or terminate the use of its service by any User who does not meet Wheel on rent’s driving eligibility requirements or for any unreasonable or inappropriate use of a Wheel on rent vehicle, as determined by Wheel on rent in its sole discretion or for violation of any of provisions mentioned in this Agreement.

25.2 This Agreement shall continue to apply until terminated in accordance with this Clause.

25.3 If You want to terminate Your agreement with Wheel on rent, You may do so by (i) not accessing the Website; and/or (ii) closing Your Account for all of the Bookings, where Wheel on rent has made this option available to You, as the case may be.

25.4 We shall have the sole discretion to suspend or terminate this Agreement by providing 30 days’ prior notice to You. However, we may, at any time, with or without notice, suspend or terminate this Agreement if:

  (i) We required to do so by law (for example, where the provision of the Services to You is, or becomes, unlawful), or upon request by any law enforcement or other government agencies;

  (ii) the provision of the Services to You by Wheel on rent is, in Our sole discretion, no longer commercially viable;

  (iii) the Vehicle is being used for a commercial purpose and not for Your personal use, determined in Our sole discretion;

  (iv) Wheel on rent has elected to discontinue, with or without reason, access to the Website, the Services (or any part thereof);

  (v) default in payment of Booking fees as per terms of this Agreement;

  (vi) violation of any terms, conditions and obligations of this Agreement;

  (vii) in the event Wheel on rent faces any unexpected technical issues or problems that prevent the Website and / or Services from working; or

  (viii) any other similar unforeseen circumstances.

25.5 The User hereby agrees that any violation by You of the Agreement will cause irreparable harm to Wheel on rent, for which monetary damages may be inadequate, and You consent to Wheel on rent obtaining any injunctive or equitable relief that Wheel on rent deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies which Wheel on rent may have at law or in equity.

25.6 Upon termination of the Agreement, the Booking shall end, and the User shall handover the Vehicle to Us. Wheel on rent shall in no way be responsible for any liabilities in relation to the Vehicle.

25.7 Wheel on rent may also terminate or suspend all or a portion of Your Account or access to the Services with or without reason. Termination of Your Account may include: (i) removal of access to all offerings within the Website or with respect to the Services; (ii) disabling access to the Account Information, including Your personal information, log-in ID and password, and all related information, files and materials associated with or inside Your Account (or any part thereof), and any content uploaded by You; and (iii) prohibiting further use of the Services.

25.8 Notwithstanding the foregoing, such terms of this Agreement as are meant to survive termination / expiry of this Agreement, will survive indefinitely unless and until Wheel on rent chooses to terminate them.

26. Provisions for Traveller of Chauffeur Driven Vehicles

26.1 Wheel on rent provides its Users with an option of Booking chauffeur driven vehicles.

26.2 Wheel on rent or the driver on duty has the right to refuse this service in the following circumstances: (i) if the User is found to be in an intoxicated state or is found misbehaving with other passengers or the driver, or is causing a nuisance; b) if the User is misusing, soiling or damaging any of the devices (technical/non-technical) of Wheel on rent’ s vehicle.

26.3 Wheel on rent declares that the User opting for chauffeur driven vehicles must not drive the vehicle Booked by it and consequently provisions of Clauses 2, 5, 6, 7.5, 7.6, 7.7, 8, 12.3, 18.3 of this User Agreement will not be applicable to such User. It is hereby clarified that all other provisions of this User Agreement will be applicable to such User mutatis-mutandis.

26.4 Wheel on rent shall not be liable for any compensation, if the User misses his/her next scheduled programmes viz next journey via train/ flight/bus, conference, functions, meetings, festivals etc. Further, Wheel on rent disclaims any and all liability with respect to any issues of the driver, which attributes and directly relates to the personality of an individual including but not limited to behaviour, actions, voices, conduct, negligence etc.

26.5 If the User has any complaints in respect of the services or the conduct of the driver, the User must inform Wheel on rent about the same in writing during the continuation of ride/trip.

26.6 For Users in Delhi & NCR: With effect from 1st April 2016, none of Wheel on rent’s vehicles in Delhi & NCR can be booked or used exclusively for journeys within Delhi & NCR for the entire Booking Period. Wheel on rent makes it abundantly clear that the minimum Booking Period shall be 6 hour and all the Users in Delhi & NCR must ensure that Wheel on rent’s vehicle can be used only if it is possible to accomplish the journey including the destination outside Delhi & NCR within the opted Booking Period.

Last updated May 18, 2020
Privacy Policy

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THIS PRIVACY POLICY IS AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC CONTRACT FORMED UNDER THE INFORMATION TECHNOLOGY ACT, 2000 AND THE RULES MADE THEREUNDER AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC DOCUMENTS / RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000. THIS PRIVACY POLICY DOES NOT REQUIRE ANY PHYSICAL, ELECTRONIC OR DIGITAL SIGNATURE.

THE TERMS "WE/US/OUR/Wheel on rent" INDIVIDUALLY AND COLLECTIVELY REFER TO Wheel on rent INDIA PRIVATE LIMITED AND THE TERMS "YOU/YOUR/YOURSELF" REFER TO THE USERS/MEMBERS UNDER MEMBERHSIP AGREEMENT.

THIS PRIVACY POLICY IS A LEGALLY BINDING DOCUMENT BETWEEN YOU AND Wheel on rent (BOTH TERMS DEFINED ABOVE).

THIS DOCUMENT IS PUBLISHED AND SHALL BE CONSTRUED IN ACCORDANCE WITH THE PROVISIONS OF THE INFORMATION TECHNOLOGY (REASONABLE SECURITY PRACTICES AND PROCEDURES AND SENSITIVE PERSONAL DATA OF INFORMATION) RULES, 2011 UNDER INFORMATION TECHNOLOGY ACT, 2000; THAT REQUIRE PUBLISHING OF THE PRIVACY POLICY FOR COLLECTION, USE, STORAGE AND TRANSFER OF SENSITIVE PERSONAL DATA OR INFORMATION.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY USING THE WEBSITE, YOU INDICATE THAT YOU UNDERSTAND, AGREE AND CONSENT TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THIS WEBSITE. YOU HEREBY PROVIDE YOUR UNCONDITIONAL & IRREVOCALBLE CONSENT TO Wheel on rent FOR THE PURPOSES PRESCRIBED UNDER INCLUDING BUT NOT LIMITED TO PROVISIONS OF SECTIONS 43A, 72 AND SECTION 72A OF INFORMATION TECHNOLOGY ACT, 2000.

This Privacy Policy (the “Policy”) sets out how Wheel on rent collects, uses, protects & shares any information that you give to us, when you use this website i.e. www.wheelonrent.com including its m-application (the “Website”). Wheel on rent is committed to ensure that your privacy is protected to all possible, reasonable and commercial extent, as your privacy on the Internet is of the utmost importance to us. Because we gather certain types of information about You in order to provide, protect, maintain and improve our services, We feel You should fully understand the Policy surrounding the capture and use of that information and solicit Your full attention towards it.

By providing us your Information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by Wheel on rent, as specified under this Policy. You further represent and warrant that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.

This Policy is a legally binding contract between You and Wheel on rent, whose Website, You use or access or You otherwise deal with. This Policy shall be read together with the other terms and condition of the Website viz, Membership Agreement and Fees Policy being displayed on the website www.wheelonrent.com.

Collection, Storage and Use of Personal Information:

When You apply for or maintain an account with Wheel on rent, We collect certain personally identifiable information (“Personal Information”), such as: Your name, age, gender, photograph, contact preferences telephone number, mailing address, including but not limited to permanent and current residential addresses, e-mail address, financial information, internet protocol address, history of Your transactions ( booking and payment history), any other items of sensitive personal data or information, as such term is defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011 enacted under the Information Technology Act, 2000, identification code of Your communication device which You use to access the Website, any other information that You provide during Your registration, use of availing of services via Website and other relevant documents viz; driving license and additional address cum identity proofs, as prescribed under the Membership Agreement of Wheel on rent. By providing information to create a user account or complete Your user profile, You expressly and voluntarily accept this Policy and You shall be deemed to have voluntarily consented to authenticate Yourself with a government issued photo identity document which also contains your address, other than driver’s licence, (hereafter “Government-issued ID”) and hereby give Your voluntary consent for seeding identification details as provided in Government-issued ID to all Membership requirements and to provide Your identity information for authentication for the purpose of availing of the Services and to enforce any breach committed by you of the Memberships Agreement through police, government/enforcement authority or court of law.

In pursuit of excellence in the services offered few other personal information that We collect includes the following:

Vehicle Use Data: Vehicles will contain hardware that gathers and transmits information about vehicle use. This is done as a security measure against accident or theft and also to provide You with valuable services and information, such as other drivers' data.

Location Tracking: To prevent theft, and to allow us to locate You in case of emergency, accident, lock-out, etc., We track the location of your vehicle. Your location information will be confined to Wheel on rent’S service, and we endeavour not to make your location or movements’ public unless it is required under personal, medical and legal (recovery and insurance) exigencies. As part of our service, the location of your vehicle may be released to insurance companies, the police, courts, tribunals or similar law enforcement agencies, in the course of an investigation and/or accident claim, and to provide assistance in emergencies. Information regarding the location of each vehicle on Wheel on rent’s Website is also transmitted to Wheel on rent.

Driver and vehicle Information: As a member of Wheel on rent’s Website, you authorize us to access Your driver’s record, vehicle travelled history report pertaining to Your ride/trip from all applicable entities and authorities’. Moreover, You authorize all DMVs, RMVs, auto mechanics and all other entities and interested parties to release information to us regarding Your driving record and vehicle travel history.

You have the right to request to Wheel on rent to discontinue the use of Your personal information. To withdraw Your consent to our collection and processing of Your information in future, You may do so by closing your account.

As you access and use our services we collect information such as, but not limited to - phone number, email address, device make-details and IP address. We may disclose to third party services like Get Simpl certain information to ensure fraud prevention and PayLater check out experience. The information may also be disclosed to third party vendors like call centers and customer care vendors for the purpose of carrying out services as provided by Wheel on rent. Please refer to the third party privacy policy for more details.

Collection and Use of Non-Personal Information

We also collect non-personal information – data in a form that does not permit direct association with any specific individual, including browser You use, usage details and identifying technologies. We may use, transfer, collect and disclose non-personal information for any purpose. If We do combine non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined.

Aggregate Information: We may share non-personally identifiable information (such as referring/exit pages, anonymous usage data, and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain Wheel on rent’s services.

Third-party ad servers or ad networks may serve advertisements on the Website. These third-party ad servers or ad networks may automatically receive Your internet protocol address, when they serve ads to Your Internet browser. They may also use other technologies (such as cookies, JavaScript, or web beacons) to measure the effectiveness of their advertisements and to personalize the advertising content. However, please note that if an advertiser asks Wheel on rent to show an advertisement to a certain audience and you respond to that advertisement, the advertiser or ad-server may conclude that You fit the description of the audience they are trying to reach. Wheel on rent’S Policy does not apply to, and we cannot control the activities of, third-party advertisers.

Cookies:

We use various technologies, including “cookies”, to collect non-identifiable information. A cookie is a piece of data that any website can send to Your browser, which may then be stored on Your computer as an anonymous tag that identifies Your computer but not You. To enhance Our Service, some Wheel on rent pages use cookies, sent by Wheel on rent or its third party vendors, or other technologies. You may control the effect of cookies through Your browser settings, however some features of Wheel on rent’s Service may not work properly if Your use of cookies is disabled.

We may also use Web beacon or other technologies, often in conjunction with cookies, to enhance Our Service on a number of pages of Wheel on rent’s Website. A non-identifiable notice of a visitor’s visit to a page on Wheel on rent’s site is generated and recorded, and which may be processed by us or by Our suppliers. To disable some of these features, You may disable cookies in Your web browser’s settings. Web beacon and other technologies will still detect visits to these pages, but the notices they generate are disregarded and cannot be associated with other non-identifiable cookie information.

Information Sharing:

Wheel on rent only shares Personal Information with third parties in the following limited circumstances:

i) To provide other businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on Our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.

ii) We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request including to law enforcement and in response to a court order, (b) detect, prevent, or otherwise address fraud, technical or security issues, (c) enforce applicable terms and conditions of the Website including but not limited to Membership Agreement, Privacy Policy and Fees Policy, which may be further extended to investigation of potential violations thereof, or (d) protect against harm to the rights, safety or property of Wheel on rent, its Users or the public as required or permitted by law.

iii) To protect and recover Wheel on rent’s assets viz; vehicles/ outstanding.

iv) To protect Ourselves against third-party claims.

v) We reserve the right to transfer any/all personal information We have about You in the event that We sell or transfer all or a portion of Our business or assets.

vi) We partner with outside companies to provide You with additional services related to Wheel on rent, such as ride-sharing, referral programmes or parking benefits. When You purchase, register, or otherwise express interest in a product or service offered by a third party through Wheel on rent or sponsored on Our Website, You consent to Our sharing your personal information with those parties. Participation in rewards programs, discount offers, contests, or other programs that involve third parties, authorizes Wheel on rent to share Your personal information with those parties. A third party’s use of Your information is bound by contracts and agreements between Wheel on rent and the third party. We only share information reasonably needed to provide additional services, and such shared information may be bound by other privacy arrangements. By sharing this information, You agree that Wheel on rent is not liable or responsible for the actions or inactions of third parties.

vii) Wheel on rent may transfer/disclose/share information to those parties who support Our business, such as providing technical infrastructure services, analysing how Our services are used, measuring the effectiveness of advertisements, providing customer / buyer services, facilitating payments, or conducting academic research and surveys.

Links to Third-Party Websites:

This Website may contain links to third-party websites, products, and services. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage You to learn about the privacy practices of those third parties. We cannot be responsible for these policies.

Information Security & Retention:

We take precautions – including administrative, technical and physical measures – to safeguard Your personal information against loss, misuse or theft, as well as against destruction, alteration, disclosure and unauthorized access. For this purpose, Wheel on rent adopts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems, where Wheel on rent stores Your Personal Information., provided that Your right to claim damages shall be limited to the right to claim only statutory damages under Information Technology Act, 2000 and You hereby waive and release Wheel on rent from any claim of damages under contract or under tort.

When You use Our services or post on the Website, some of the Personal Information You share is visible to other users and can be read, collected, or used by them. You are responsible for such Personal Information You choose to submit in these instances. For example, if You list Your name and email address on the Website, that information is public. Further, You are responsible for maintaining the confidentiality of Your account and password and for restricting access to Your computer, and You agree to accept responsibility for all activities that occur under Your account or password.

Wheel on rent may share Your Information with third parties under a confidentiality arrangement, which inter alia provides for that such third parties not disclosing the Information further unless such disclosure is for the purposes defined under the respective confidentiality arrangements. However, Wheel on rent is not responsible for any breach of security or for any actions of any third parties that receive Your Personal Information. Wheel on rent is not liable for any loss or injury caused to You as a result of You providing Your Personal Information to third party (including any third party websites, even if links to such third party websites are provided on the Website).

Notwithstanding anything contained in this Policy or elsewhere, Wheel on rent shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).

A "Force Majeure Event" shall mean any event that is beyond the reasonable control of Wheel on rent and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer, computer system or computer network, computer crashes, breach of security and encryption (provided beyond reasonable commercial control of Wheel on rent), power or electricity failure or unavailability of adequate power or electricity.

While We will endeavour to take all reasonable and appropriate steps to keep secure any Personal Information which We hold about You and prevent unauthorized access, You acknowledge that the internet or computer networks are not fully secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information. Please exercise reasonable caution when determining what Personal Information You disclose via the Website.

You agree that all Personal Information shall be retained till such time required for the purpose or required under applicable law, whichever is later. Non-Personal Information will be retained indefinitely.

Updates to the Policy:

Please note that this Policy may change from time to time. We will post any Policy changes on the Website and without prior notice to You. Please review the Policy each time You use the Website. By Your continued use of the Website, You impliedly consent to the terms of the revised/updated Policy, if any.

Grievance Officer:

If You find any discrepancies or have any grievances in relation to the collection, storage, use, disclosure and transfer of Your Personal Information under this Policy or any terms of Wheel on rent’s Membership Agreement, Privacy Policy, Fees Policy etc. please contact the following:

Mr. Arnab Bose, the designated grievance officer under Information Technology Act, 2000 E-mail: INFO@INDIANMUSAFIR.IN

Miscellaneous:

While Wheel on rent may retain any correspondence sent by You, it does not intend to collect or save any information from children 15 years of age and younger.

Wheel on rent reserves the right to remove or edit content, refuse service, terminate accounts, or cancel plans or orders at its sole discretion.

GOING OUTSTATION?

Wheel on rent vehicles are equipped with an All India Permit so that the entire Sub-Continent is at your fingertips! You are free to travel outside the state you picked up the car.

When you enter a new state, always remember to stop at the first RTO check post. The signs are always well marked and you will find that all cabs and self-drive rental vehicles are stopping there too.

At the RTO checkpost:

PLEASE NOTE:

In no set of circumstances should you have to pay any additional cash fine or penalty. It is NOT required that you have a special driver's license designation or badge in order to operate Wheel on rent’s vehicles!

Temporary/Special Permits:

In order to cross Indian State lines in a commercial vehicle, it is required that the vehicle has the necessary entry permit. Please see below for details as the precise charges differ State by State.

The charges represented below are approximations of the amount, you will owe at the time of State entry. Please remember that all payments are to be made in cash against valid challans unless expressly instructed by the relevant check post authorities otherwise.

Disclaimer:

Charges represented are approximation only and the same is subject to change without prior notice, at the sole discretion and direction of the respective State.